Terms & Conditions

Effective for all transactions on www.glasgowbanners.co.uk

Welcome to Glasgow Banners. By placing an order with us, you agree to the terms outlined below. Please review them carefully.

1. Accepted File Formats

To ensure smooth processing and superior results, we accept artwork in these formats:

PDF, PSD, AI, PNG, EPS, CDR, TIFF, and JPEG

Files should be a minimum of 300 DPI for optimal clarity.
Include a 2-inch bleed on all sides to prevent unintended cropping during finishing.

2. Artwork & Proofing Process

Once you submit your artwork:

Our team reviews your file and prepares it for print.
Please note: Pantone colours are unsupported. All artwork is converted to CMYK, which may cause minor shade variations.
We’ll send a digital proof for approval unless the file is already print-ready.
You are responsible for verifying spelling, layout, and colours before sign-off.
Written approval via email is required before production begins.
Approvals received after 1:00 PM may move production to the next working day.

Minor colour variance (generally within 10–15%) can occur due to screen calibration and print processes.

3. Product Standards & Finishing Notes

We specialise in large-format prints designed to be viewed from 2 metres or more—not for close, photographic inspection.

Size tolerance: anticipate small variances of around 2–5 cm.
Banners under 10 feet in height are produced in one piece.
Larger banners may include professionally aligned joins to preserve your design.
A hemming fee applies to banners under 60 sq. ft.

4. Shipping & Packaging Guidelines

Turnaround times start after artwork approval (not payment).

Standard dispatch is typically within 5–6 working days.
Items over 110 cm x 110 cm may be folded for delivery. Light creasing or slight discolouration from folding is not considered a defect.
If you prefer your banner sent rolled, select the “Rolled on Tube” option at checkout (additional charge may apply).
Delivery timeframes, including express options, are calculated at checkout.

5. Express Services

Priority production is available for urgent orders:

Same-day
24-hour
48-hour
72-hour service (subject to availability and artwork complexity)

Express jobs must be approved before 1:00 PM. Late approvals may incur a 50% express surcharge to meet the selected timeframe.

6. Returns & Refunds Policy

As our products are custom-made, returns are accepted only in these cases:

Print defects
Incorrect size that does not match the approved specification
Missing finishing elements (e.g., eyelets or pole pockets)

What You Need to Do:

Report issues within 24 hours of receiving your order.
Email: support@glasgowbanners.co.uk
Include your order number and photos taken from 2 metres away clearly showing the problem.

Important Notes:

Do not accept parcels with visibly damaged packaging—acceptance may void eligibility for transit-related claims.
If a return is approved, return shipping is your responsibility.
Delivery charges are non-refundable except where an error or defect is confirmed.
Claims made outside the 24-hour window or issues arising from customer-approved artwork (e.g., spelling) are not eligible.

7. Fraud Protection & Order Validation

All items are weighed and photographed prior to dispatch.

Submitting false refund or chargeback claims may result in legal action and recovery of associated costs. We take fraud seriously.

8. Intellectual Property & Usage Rights

All designs, layouts, and promotional visuals created by Glasgow Banners remain our intellectual property.

With your permission, we may showcase finished products or designs for marketing on our website, social channels, or other platforms.

If a refund is issued after artwork approval, a 50% design fee may be retained to cover production time and studio costs.

9. Liability & Disputes

Our total liability is limited to the value of the goods supplied. We accept no liability for consequential or indirect losses. Any disputes will be resolved under the laws of Scotland, with Glasgow City courts having jurisdiction.

10. Pricing & Validity

All prices are subject to change without notice. Quotations are valid for 30 days from the date of issue.

11. Privacy & Communications

We respect your privacy and comply with data protection laws. For details, please see our Privacy Policy.

By providing your phone number, you consent to receive communications via phone or SMS about your orders and promotions. You can opt-out at any time.

12. Final Terms

These terms represent the entire agreement between Glasgow Banners and you, the customer. They supersede any prior agreements, understandings, or arrangements. Any waiver of these terms must be in writing and signed by both parties.

For any questions or further information, please contact us at info@glasgowbanners.co.uk.